Your orders are shipped through Post and Tipax.
Shipping costs are calculated based on the destination, size, and weight of the order, and range from 300,000 to 8,000,000 Tomans.

Orders are typically delivered within 7 to 10 business days after the order is placed.

Dear Customer, to ensure your satisfaction and provide you with greater confidence when shopping with us, you may return your purchased product within 7 days of receiving your order.

If there is any defect, damage, or discrepancy in your order, you must notify us through our communication channels within 24 hours of receiving the product.

Returned products must be sent together with the sales invoice. If the order was shipped without an invoice at the customer's request, please write your name, contact information, and order number on a piece of paper and include it with the returned package.

Product images displayed on our website are provided for informational purposes and to assist customers in making their purchasing decisions. Minor differences may sometimes exist between the images and the actual products. Such differences, which may occasionally be caused by the manufacturer, cannot be considered sufficient grounds for claiming a product discrepancy. The official product specifications provided on the website, including the brand and product name, will be considered the basis for determining any discrepancy.

Exchange & Refund

Product exchanges are subject to the availability of the same product in our warehouse. If the requested product is unavailable, the customer may choose another product or request a refund for the returned item.

If a replacement product is selected, any difference between the price of the new product and the returned product, based on the amount stated on the original invoice, must be settled before the replacement product is shipped.

Approved refunds will be processed within a maximum of 72 business hours after the returned product has been received and inspected. The refund will be transferred directly to the customer's bank card.

If, after inspection by our after-sales service team, the returned product is found to be outside the return conditions stated on the website or is determined to have no defect, the product will be returned to the customer.

If the customer refuses or fails to receive the returned product, it will be kept by the company for one month. After this period, the company will not be responsible for the product, any damage caused to it, or its loss.

How to Return Your Product

• Please contact us through our communication channels before taking any action to return a product.

• Do not send any product back without prior coordination and confirmation from our team.

• The product must be securely packed in its original box or packaging. Please keep the original packaging until the end of the 7-day return period.

• Tearing, damaging, writing on, labeling, or attaching stickers directly to the original product box may result in the loss of eligibility for a return.

• The product must be sent only via registered express mail (Poste Pish­taz) to our designated address.

• The return shipping cost will be reimbursed after the postal receipt has been submitted and approved by our team.

• If the reported defect or discrepancy is confirmed by our quality control team, the return shipping cost will be covered by the store. Otherwise, transportation and return shipping costs will be the responsibility of the customer.